07455 755172 is answered at any hour, whether water is coming through a ceiling this minute or you would like a tap sorted next week. Honest Plumber Wembley is at 106 Charterhouse Ave, Wembley HA0 3BT, and covers Wembley, North Wembley, Sudbury Hill and Kenton.
What Happens When You Ring
Someone answers; there is no recorded menu. Expect five to ten minutes on what you can see, whether water is still escaping, which Wembley patch you are in and, for a boiler, the make and error code. We then hunt for the independently owned partner company that can reach you soonest and phone back with its name. Nothing is priced on that first call, and we explain why.
Water Coming Through a Ceiling
Locate the main stopcock, often beneath the kitchen sink or by the front door in a 1930s semi, and turn it off. Then isolate the immersion heater and boiler, run the cold taps to empty the pipes and shift electrical items out of the way. Water near a light fitting means keeping clear, and using the consumer unit only if it is safe to reach. See emergency plumbing.
A Drain or Toilet That Will Not Clear
Stop flushing and stop running taps. A blocked toilet in London is published at roughly £100 to £200, and part of the call is working out whether the blockage is inside your boundary or out in the public sewer. See blocked drains and toilet repair.
If You Smell Gas
Leave the property, open doors and windows, avoid switches and flames, and ring 0800 111 999 before anything else. Call us for the repair once the supply is safe.
From Call to Written Quote
First the partner company finds the fault and writes a quote, then it does the job, bills you and takes the payment. Money never touches us. Its name reaches you by text before it arrives, and any later trouble comes back to this number for chasing. More on how we work.
The Ground We Cover
- North Wembley (HA0): the Sudbury Court Estate, Court Parade and the flats around Hirst Crescent. See North Wembley
- Sudbury Hill (HA1): across the Harrow border, around Greenford Road. See Sudbury Hill
- Kenton: interwar Nash-built houses, the Kenmore Park estate and the Wealdstone Brook. See Kenton
- Sudbury and Northwick Park: Barham Park, Vale Farm and the streets either side of Watford Road
If your address is just outside that patch, say so on the call and we will tell you straight what we can arrange.
Why an Early Call Helps
A drip caught early is a washer. A drip left over a bank holiday weekend is a stained ceiling and a longer bill. Go back to the home page, see all services, read about us, or ring 07455 755172.
Straight Answers
What is the quickest way to reach you in an emergency?
Phone 07455 755172, which is picked up at every hour of every day. Speaking to us lets us ask the right questions and begin the search for a partner company immediately, usually before you have put the phone down. Cannot talk right now? Send the form with your address and a line about the problem, and we ring you.
What will you ask me when I call?
Expect questions about what you can see, your address, whether water is still escaping or there is any smell of gas, and whether anyone is at risk. For a boiler we also want the make and any error code. After that we search for the partner company that can reach you soonest, call back with its name and text its details before it turns up.
What should I do while I wait for the partner company?
With a leak, close the main stopcock, turn off the immersion heater and boiler, run the cold taps and keep anything electrical clear of the water. A gas smell means leaving the building and ringing 0800 111 999 first. We talk you through the rest, since the first ten minutes largely decide how much a leak ruins.
Do you answer at night and on bank holidays?
Yes: any hour, including bank holidays and Christmas Day. Be aware that London out-of-hours work is dearer, with published guides showing roughly £150 to £250 overnight and £180 to £280 on a bank holiday. The partner company writes its price down before starting, so you decide with the figure in front of you, not afterwards on an invoice.
Where are you based and what do you cover?
The base is 106 Charterhouse Ave, Wembley HA0 3BT, and the patch takes in Wembley, North Wembley, Sudbury, Sudbury Hill, Kenton and Northwick Park. All of it lies within a few miles, which is why a close partner is often free. Outside that, say where you are and we will tell you straight what can be arranged.
Will you give me a price over the phone?
Not a firm one, and no promised arrival time either, because both turn on the partner company and what it finds. We can quote published London ranges, such as roughly £100 to £200 for a blocked toilet or £150 to £300 for an accessible burst pipe. The partner then writes its own quote, which you accept or decline before anything starts.
Who will I be dealing with after I ring?
Us on the phone, then the partner company at your door. That partner is a locally owned business of its own: it prices the job, does it, bills you and collects the money. Neither invoices nor payments pass through us, and the partner's name reaches you by text beforehand. Should anything go wrong later, ring and we will chase.
Can I book something that is not an emergency?
Yes, on the same number. A tap swap, a toilet repair, a radiator valve or a whole bathroom can be booked ahead, with the partner company confirming its price in writing before the visit. Planned slots tend to come within a few days, and we are upfront about what is free. See bathroom installation for how a bigger job runs.
What if I smell gas?
Avoid switches and naked flames, open doors and windows, and get everyone outside. Ring the National Gas Emergency number, 0800 111 999, which is free and staffed at all hours, before you do anything else. When the supply has been made safe, ring us on 07455 755172 and we will set the repair up with a partner company.
How do I complain if something goes wrong?
Begin with the partner company that did the job, because it can fix its own work. If that stalls, ring 07455 755172 and we will take it up with the partner for you. Outcomes cannot be guaranteed, and nothing you do here weakens your consumer rights, which stay exactly as they were. The terms have the detail.
